Privacy Policy
Effective date: November 3, 2026
New England Epoxy & Concrete Polishing, LLC runs this website. This page explains what we collect, how we use it and your choices. The Terms of Use cover estimates, work and warranty.
What We Collect
Our estimate and message forms collect the information you enter: your name, contact details (email address and phone number), project address and project details. Estimate requests can also include measurements and photos you upload. We also receive what you share when you call or email us.
The website and its analytics collect technical information such as your IP address, browser and device details, pages viewed and how you found the site.
How We Use It
We use your information to answer questions, prepare quotes, schedule work and follow up about your project. Estimates start from photos or a call, with a visit when the job calls for one. We also use website activity to improve the site and measure our advertising.
We do not sell, trade or rent your personal information.
Who Receives It
Form submissions, including uploaded photos, go to our business mailboxes. A lead text also goes to staff phones so we can respond to your request. Our website, email and text delivery providers process the information needed to deliver it. Our website agency helps handle these requests.
Google receives analytics and advertising data as described below. Cloudflare processes information for spam protection. We may also share information when the law requires it.
Data Security
We implement appropriate security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
How Long We Keep It
We keep your form details and uploaded photos with your lead record. To request deletion of that record, including your photos, email info@newenglandepoxyllc.com.
Analytics and Advertising
We use Google Analytics 4 to understand visits and page use. We use Google Ads conversion tracking to measure actions such as submitted forms and phone clicks.
Google Ads enhanced conversions use the email address and phone number from a successfully submitted form. These are hashed (converted into a coded value) for matching with Google to measure which ads led to a request.
If you arrive through an ad, we store its click ID (gclid, gbraid or wbraid) in a cookie and a localStorage key named nee_click_ids for 90 days. We include these IDs with your form submission to connect the request to the ad.
Google call tracking may replace the displayed phone number with a forwarding number to measure calls from ads.
Spam Protection
Our production site uses Cloudflare Turnstile on estimate and message forms to help distinguish people from automated spam. Cloudflare processes browser, device and network information for this check. See Cloudflare’s privacy policy.
Cookies and Browser Storage
- nee_click_ids: our cookie and localStorage key hold ad click IDs for 90 days.
- _ga and _ga_*: Google Analytics cookies distinguish visits and keep session information.
- _gcl_*: Google Ads cookies help connect ad clicks to actions on the site.
- Call tracking: Google may use cookies to connect a forwarding-number call to an ad visit.
Google’s cookies depend on your browser and settings. See Google’s cookie information for their purposes and lifetimes.
Your Choices
You can block or delete cookies in your browser settings and clear localStorage through your browser’s site-data settings. Blocking cookies may affect website features and tracking.
You can review advertising preferences in Google’s ads settings. You can also ask us for a copy of your personal information, a correction or deletion.
If you prefer to skip the forms, call or email us directly.
Contact Us
For privacy questions or requests, email info@newenglandepoxyllc.com, call (207) 931-6769 or write to us at 858 Main Rd, Holden, ME 04429.
